Skycom Express – a courier company based in Dubai needed to execute a complete corporate website redesign for their corporate website and shipment tracking system. The revamp included a fresh new look, an integrated website content management system, and streamlining the complete online tracking system for Skycom Express.

The Skycom website allows its customers to track the status of their orders online by a number of means, such as tracking by reference number, tracking by SMS, tracking by email or account number. It also facilitates them to schedule a pickup for their deliveries. Dynamic features, such as the Domestic and International Cost Calculators, Google Maps to find an outlet add great value to a Skycom customer’s experience.

My Role in the Project

  • Create project brief, functional analysis and requirements documents
  • Sitemap and information architecture
  • User research
  • User journey mapping and wireframing
  • UX/UI design
  • Manage the project from concept to completion